The Good Walk (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the rights you have over it, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
The Good Walk is a private dog walking service operating in Notting Hill and the surrounding areas of West London. For any privacy-related enquiry, you can reach us at hello@thegoodwalk.london. We are the data controller responsible for your personal information.
Information we collect
When you apply, enquire or become a client, we may collect:
- Contact details — your name, email address, phone number and home address or postcode.
- Information about your dog — name, breed, age, temperament, behaviour, health, vaccination status, medication and veterinary details.
- Service information — your preferences, routines, access arrangements (such as key-holding), booking history and walk records.
- Payment information — billing details processed securely by our payment provider, Stripe. We do not store full card numbers ourselves.
- Technical information — basic data collected automatically when you use our website, such as cookies (see below).
How we use your information
We use your information to:
- Assess applications and arrange meet & greets and trial walks;
- Provide, schedule and manage your dog's care;
- Communicate with you, including sending walk updates;
- Take payment and keep accurate financial records;
- Respond to emergencies and contact your vet if necessary;
- Improve our service and meet our legal obligations.
Our lawful bases
We process your information on the basis of performing our contract with you, our legitimate interests in running a safe and reliable service, your consent (for example, marketing emails), and compliance with our legal obligations.
Sharing your information
We do not sell your data. We share it only where necessary — for example with our payment provider (Stripe), our scheduling and communication tools, your veterinary practice in an emergency, or where required by law. Any providers we use are bound to protect your data and process it only on our instructions.
Cookies
Our website uses a small number of cookies. Essential cookies are required for the site to function. With your consent, we may also use analytics cookies to understand how the site is used. You can manage your choice at any time through the cookie notice, and you can control cookies through your browser settings.
How long we keep it
We keep your information only for as long as necessary to provide our service and meet our legal and accounting obligations, after which it is securely deleted or anonymised.
Your rights
You have the right to access, correct, delete or restrict the use of your personal information, to object to processing, and to data portability. To exercise any of these rights, contact us at hello@thegoodwalk.london. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Security
We take appropriate technical and organisational measures to keep your information secure, and we limit access to those who need it to provide your service.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.
Contact
Questions about this policy or your data? Email us at hello@thegoodwalk.london.